Data protection statement

How we will use and manage your feedback and the information you provide

NHS Southport and Formby CCG, Roe Lane Surgery and Christiana Hartley Medical Practice would like to hear from patients, NHS staff and the public about their experiences of using the practices and the proposed merger onto one site. They also want to understand what changes introduced during the COVID-19 pandemic were beneficial as well as any changes that didn’t work and why.

The CCG has commissioned NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) to collect, handle and process the responses gathered for this engagement. MLCSU uses a survey tool called Snap which is owned by Snap Surveys Ltd, an organisation specialising in the delivery and management of surveys. Any information you provide will be added to Snap for analysis and handled in accordance with GDPR and the Data Protection Act 2018.

The survey also asks respondents to provide their full postcode and demographic profiling data (age, gender, ethnicity etc.). This information is used to ensure the responses are representative of the demographics of the whole local population. The postcode data will also be used to profile and segment those participating in this engagement.

The data will be available in its entirety to MLCSU and NHS Southport and Formby CCG will be in receipt of some of the responses which will then be inputted into Snap. You do not have to provide this information to take part in the survey.

Any reports published using the insights from the questionnaire will not contain any personal identifiable information and only show feedback in anonymous format. These anonymised results may be shared publicly, for example on NHS public facing websites or printed and distributed.

Your involvement is voluntary, and you are free to stop completing the questionnaire at any time and if you are completing this online you can do so by closing this webpage.  Only submitted responses will be included in the analysis. You can also refuse to answer questions in this survey, should you wish. All information collected via the survey will be held for a period of five years from the date of survey closure, in line with the Records Management Code of Practice for Health and Social Care 2016, which all NHS organisations work under.

If you have any queries about your involvement with this questionnaire, please email:


Find out more

Click on the links below to find out more about the closure of Roe Lane GP practice, how you can comment and how to request any support you may need to take part:


You can also find all this information in a single downloadable booklet.

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Contact Us

Christiana Hartley Medical Practice
5 Curzon Road
Tel: (01704) 534137 or 531114
Fax: (01704) 385036