NHS Friends and Family Test (FFT)
Last Updated: Wednesday, 02 August 2023Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
We asked patients the following question:
“We would like you to think about your recent experiences of our services, how was your experience of our service?”
| Responses | June | May | April |
| 1 Very good | 330 | 226 | 241 |
| 2 Good | 79 | 99 | 68 |
| 3 Neither good nor poor | 14 | 5 | 12 |
| 4 Poor | 7 | 10 | 10 |
| 5 Very poor | 23 | 14 | 11 |
| 6 Don’t know | 3 | 2 | 2 |
| Summary Scores | |||
| Positive | 90% | 91% | 90% |
| Negative | 6% | 7% | 6% |
| Neutral | 4% | 2% | 4% |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.