NHS Friends and Family Test (FFT)
Last Updated: Monday, 14 September 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
We asked patients the following question:
“We would like you to think about your recent experiences of our services, how was your experience of our service?”
| Responses | June 2026 |
July 2026 |
August 2026 |
| Very good | 122 | 127 | 95 |
| Good | 13 | 14 | 9 |
| Neither good nor poor | 4 | 2 | 5 |
| Poor | 4 | 3 | 3 |
| Very poor | 5 | 2 | 0 |
| Don’t know | 0 | 0 | 0 |
| Summary Scores | |||
| Positive | 91% | 95% | 93% |
| Negative | 6% | 3% | 3% |
| Neutral | 3% | 2% | 4% |
Actions resulting from FFT feedback
Friends and Family Feedback results are reviewed every month. Negative feedback is looked at and we aim to improve our services, where possible. All Friends and Family Feedback are viewed by the whole practice team and are discussed in team meetings.