Accessible Information

Accessible information overview

The Accessible Information Standard is mandatory for all organisations that provide NHS or adult social care, including NHS trusts and GP practices.

It ensures people with a disability or sensory loss can access and understand information – eg in large print or braille, or from a sign language interpreter.

What we do

  • Ask people if they have any information or communication needs, and find out how to meet their needs.
  • Record those needs clearly and in a set way.
  • Highlight or flag the person’s file or notes so it is clear that they have information or communication needs.
  • Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent to do so.
  • Ensure people receive information that they can access and understand, and receive communication support if they need it.

Patients to whom the standard could apply:

  • patients who have information or communication needs relating to a disability, impairment or sensory loss

  • parents and carers of those patients, where appropriate

  • people with visual impairments, who have some hearing or visual loss

  • people who are deaf or blind

  • people with a learning disability.